14 Days DOA Product Guarantee

If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 14 days of the order being received. In the event of a replacement, Siekon Energy will arrange for a return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part within 3 working days. To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. Goods returned without original packaging will not be accepted.

30 Days No Reason Return

Standard in-stock merchandise purchased through Siekon Energy may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories.

Please note that Siekon Energy will not accept returns with personalized and modified products as it voids our warranty policy. Any personalized and modified products received will be returned to you at your expense.

How to make a return?

To start a return, you can contact us at support-online@siekonenergy.com with your invoice or the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Mailing address
Contact telephone number
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product model.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Siekon Energy will pay the shipping costs of the returned item(s) for the following reasons:

carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or any extra products you did not order. For all other reasons, customers are responsible for the return shipping fees. Siekon Energy requires a minimum of 1-2 working days to inspect a returned item before issuing a refund or credit. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more information on our return policy or any return-related matters, please contact our customer service team at:

Email: support-online@siekonenergy.com

Hotline：+1(909) 345-9563